We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item/s subject to the following conditions:
You must email email@example.com with your reason for returning. Beachside Emporium will email you a reference number.
WHERE DO I RETURN THE ITEMS
Beachside Emporium - Returns
Shop 7, 106 Terralong Street
KIAMA NSW 2533
All items posted to Beachside Emporium must have a tracking number.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. We do not refund initial shipping charges for items returned, other than for faulty items.
You will receive email notification of the status of your refund/store credit once finalised.
CAN I EXCHANGE MY ITEM
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and follow the returns process for a refund /store credit
DO I HAVE TO PAY SHIPPING FOR MY RETURN
Return shipping method and associated costs are the responsibility of the customer.
If you receive an item believed to be faulty, please send photos to firstname.lastname@example.org as soon as possible. Beachside Emporium will email you a reference number for the return of the item.
Return shipping costs for faulty or incorrectly supplied items will be the responsibility of Beachside Emporium. Beachside Emporium will refund shipping costs upon receipt of the returned faulty or incorrectly supplied items.
Faulty items must be returned within 90 days of the purchase date. If it is after 90 days Beachside Emporium will provide a credit only.
We do not refund sale items and due to hygiene reasons all earrings are purchased as final sale.